RESUME

E|S

Skills

Content Management Systems (CMS) · Experience API (xAPI) · Learning Management Systems · User-centered Design · Project Management · E-Learning Consulting · Web Content Accessibility Guidelines (WCAG) · Accessibility · Instructional Design · E-Learning · Curriculum Development · Education · Web Design · Web Development · UI · UX · HTML · Articulate Storyline · Digital Asset Management · Camtasia

EDUCATION AND CERTIFICATION

Oral Robert University, School of Business – Tulsa, Oklahoma

Bachelor of Art

Capella University, School of Psychology– Minnesota, Minneapolis

Master of Science

PROFESSIONAL EXPERIENCE

Google Via Taskus April 2023- Present

Learning Experience Designer

  • Scope: Support Google’s Talent Development program by designing and implementing blended learning experiences for remote and in person workforces.

  • Design learning experiences including eLearning modules, videos, infographics, microsites, simulations, and blended learning programs.

  • Apply a learner-centered approach to the development of learning experiences, ensuring our team evaluates objectives, activities and assessments during each phase of the process.

  • Manage program driver and subject matter expert relations, ensuring all are aligned on a single vision, goals, measurement strategy and desired outcomes.

  • Conduct needs analysis to identify, understand, and prioritize gaps the organization must address to improve performance.

  • Facilitate design thinking exercises to align mission based teams on the problem.

  • Ensures a diversity and inclusion lens is applied across all learning content.

  • Developed, designed, and facilitated many train the trainers| facilitator guides, learning aids, knowledge management systems, and promotional material

  • Collaborated on multiple projects with cross-functional teams including Implementations, Marketing, Finance & Operations to develop P0’s and MVP that were launched in a week.

Salesforce July 2022-April 2023

Instructional Designer

  • Scope: Support Salesforce’s global onboarding program of 70k employees by designing and implementing blended learning experiences for remote and hybrid workforces.

  • Design learning experiences including eLearning modules, videos, infographics, microsites, simulations, and blended learning programs.

  • Apply a learner-centered approach to the development of learning experiences, ensuring our team evaluates objectives, activities and assessments during each phase of the process.

  • Manage program driver and subject matter expert relations, ensuring all are aligned on a single vision, goals, measurement strategy and desired outcomes.

  • Conduct needs analysis to identify, understand, and prioritize gaps the organization must address to improve performance.

  • Craft and conduct formative and summative evaluations.

  • Facilitate design thinking exercises to align mission based teams on the problem.

  • Ensures a diversity and inclusion lens is applied across all learning content.

  • Developed, designed, and facilitated many train the trainers| facilitator guides, learning aids, knowledge management systems, and promotional material

  • Collaborated with cross-functional teams including Product Management, Engineering, Marketing, Customer Success, Finance & Operations to develop an MVP that was launched in a week.

  • Created prototypes and hosted a Savvy Start using SAM based on research findings from usability tests and stakeholder input to communicate ideas effectively across a global team before the initial project began.

  • Played a key role in an initiative that resulted in a cost-saving measure, contributing to a total savings of over 8 million dollars in company revenue.

SST-Northwest- Aug 2020- May 2022

Instructional Designer

  • Evaluate training solutions for quality, business impact, and scalability

  • Partnered with SME’s to create optimal training and development assessment and ensure material accuracy

  • Communicate openly, clearly, and regularly with stakeholders via phone, email, and in-person to understand expectations.

  • Directed learner solutions in a virtual environment for a culturally diverse audience.

  • I analyzed customer-centric data to discover opportunities to increase customer education and product knowledge. After examining data points, we grew by 37%, exceeding our company's targeted goals.

  • Led the design and development of a new learning experience for our customers to help them achieve their educational goals faster by improving onboarding, account setup, and customer education.

  • Designed engaging user flows using tools such as Sketch and InvisionApp while collaborating closely with engineers on implementation details.

  • Conducted usability and accessibility testing sessions with customers to gather feedback on the product’s ease of use and effectiveness at achieving its intended purpose.

IDEA: Aug 2019- May 2020

Instructional Designer

  • Designed and implemented a gamified experience for an e-learning course that increased learner engagement by 30%

  • Cross collaborated with the marketing team to create content based on customer research and feedback

  • Designed learning experiences using data analysis, user testing, and expert knowledge of subject matter

  • Developed training materials for new hires in sales and management positions

  • Conducted usability and accessibility tests on all projects before release to ensure high quality standards

  • Launched various cross-functional projects with great care and attention to detail, collaborating with other facilitators to meet performance goals.

  • Devised, deployed, and monitored processes for clients to boost long-term customer retention and education.

  • Supervise training activities of the team including but not limited to distribution of learning resources, collecting feedback, leading training retrospective debriefs, prepping trainers, tracking attendance, logistics, troubleshooting and providing training support to participants.

    An Tobar Nua: Jan. 2017- June 2019

    Jr. Learning Experience Designer | Learning Experience Coordinator

  • Developed and implemented a new wellness campaign dedicated to educating a variety of audiences across Ireland.

  • Developed and coordinated educational programs and events for employees including webinars, conferences, and training sessions.

  • Researched and recommended new learning opportunities and technologies to enhance the employee experience.

  • Evaluated the effectiveness of learning programs and provided feedback to stakeholders.

  • Moderated live events with C-level executives

  • Observed and analyzed data to track program delivery and to ensure high-quality facilitation.

  • I've coordinated 10,000+ clients through public presentations, imparting product education, and increasing functionality.

  • Travel up to 80% to facilitate stakeholder development in different major cities

  • Customized new-hire training for An Tobar Nua to address individual learning styles.

  • Supervise training activities of the team including but not limited to distribution of learning resources, collecting feedback, leading training retrospective debriefs, prepping trainers, tracking attendance, logistics, troubleshooting, and providing training support to participants